Last updated: January 2026
At Mobile Upgrade Support, we are committed to providing transparent, helpful telecom assistance. This Refund Policy outlines our stance on refunds and service satisfaction.
Mobile Upgrade Support provides free consultation and guidance services to help you choose the right smartphone and wireless plan. We do not charge fees for phone consultations, website usage, or general information provided.
We do not sell smartphones, wireless plans, or any physical products directly. All purchases, contracts, and transactions are completed directly with the wireless carrier or authorized retailer you choose. Therefore, refund requests for devices, plans, or accessories must be directed to the respective carrier or retailer in accordance with their refund policies.
While our consultation services are provided at no cost, we value your feedback. If you are unsatisfied with the guidance you received, please contact us and we will do our best to address your concerns or provide additional assistance.
Any payments you make to wireless carriers, retailers, or other third-party providers are governed by those parties' own terms and refund policies. We encourage you to review their policies before completing any purchase.
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
If you have any questions about this Refund Policy, please contact us at info@mobileupgradesupport.online or call (855) 912-2263.